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Chris Jones

Former Senior Data Scientist

Chris Jones is a former Senior Data Scientist at CallMiner. He received a Ph.D. in physics from MIT in 2012, where he researched black holes and neutrinos. He brings eight years of professional software development and data science experience to the company, having worked in healthcare and cybersecurity. He is focused on developing automatic, understandable insight engines from real-world, messy speech data with Python and a lot of math.

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CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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