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Chris Jones

Former Senior Data Scientist

Chris Jones is a former Senior Data Scientist at CallMiner. He received a Ph.D. in physics from MIT in 2012, where he researched black holes and neutrinos. He brings eight years of professional software development and data science experience to the company, having worked in healthcare and cybersecurity. He is focused on developing automatic, understandable insight engines from real-world, messy speech data with Python and a lot of math.

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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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