Bruce Skjolde

Vice President Sales - EMEA, Alvaria

Bruce Skjolde is a seasoned contact centre expert with over 15 years of experience driving transformation across customer engagement platforms. Passionate about customer experience, Bruce specialises in delivering customer-centric outcomes through innovative technology, operational excellence, and strategic leadership. His expertise spans CCaaS, UCaaS, omnichannel solutions, workforce optimisation, and enterprise integrations, with a proven track record of enabling organisations to elevate service delivery and customer satisfaction.

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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