Brian Malcolm

EVP, Patient Experience

Brian Malcolm is Executive Vice President of Patient Experience at Gifthealth, where he leads strategies that improve patient access and support through innovative contact center operations. With extensive leadership experience across Fortune 100 companies, BPOs, and high-growth startups, Brian specializes in AI, workforce automation, customer experience transformation, and operational excellence.

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CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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