Amanda Quinn

Founder & Principal

Amanda covers the BPO industry as an independent analyst for Fourcasters and co-hosts the Build a Better BPO podcast — which means she has a direct line into what buyers want and where the market is heading. She founded QGA to give BPO leaders the outside perspective and strategic clarity they can't get from inside their own organizations.

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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