Alice O'Connell

Associate Director (Research)

Alice is a senior research professional with over 12 years’ experience designing and delivering research projects across industries worldwide. She currently works at Vanson Bourne, a leading B2B technology research agency, and specializes in translating complex data into clear, actionable insights that fuel thought leadership and strategic decision-making.

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CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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