Professor Alexander Puutio, PhD.

Author, Professor, and Leadership Expert

Professor Alexander Puutio is a thought leader in the leadership, organizational performance and AI space and his executive education and MBA courses run at Harvard, NYU Stern and Columbia. He is an active voice on Forbes, Fast Company and several other outlets, and his textbook AI For MBAs is coming out in Fall 2025.

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CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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