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Alan Pendleton is the CEO and Founder of ArenaCX, a digital marketplace platform for the customer experience and contact center industries, serving companies of all sizes with world class talent, technology, and transformation services and solutions from a global roster of best-of-breed partners.
Prior to ArenaCX, Pendleton was Vice President of Member Experience and Supply Chain at Republic Wireless, where he led the development and implementation of the contact center marketplace that dramatically improved all metrics while reducing costs. He was privileged to lead a world-class operations organization that garnered recognition from Forbes, as one of the top 100 most customer-centric companies; from Netomi, as the number 1 telecom - out of 1,000 analyzed globally - at responding to email support inquiries; and from the Association of Support Professionals (ASP) for having one of the 10 best customer service websites.
Before Republic Wireless, Pendleton served as an operations leader with global manufacturers, where he earned deep experience in supply chain, logistics and trade compliance, including within a top 25 global supply chain (as recognized by Gartner-AMR). During this tenure, he gained significant cross-cultural exposure, leading teams & projects in over 20 countries in North America, Latin America, Europe, and Asia. He earned an APICS Certified Supply Chain Professional (CSCP) certification, and an MBA from Duke University, where he graduated as a Fuqua Scholar.
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