CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Extract critical insights from customer interactions to power product-market fit and drive loyalty. Improve product quality and safety, identify competitive threats, and evaluate opportunities for innovation using the industry’s most powerful conversation intelligence platform.
Monitor customer conversations from every channel to track changing sentiment on products or services. Detect and respond rapidly to early safety concerns before they become business emergencies.
Automatically perform warranty and cancellation analysis and reveal root cause for product or service innovation. Extract rich data-driven insights to reveal customer needs at scale with faster turnaround times than traditional feedback methods using CallMiner’s AI-driven platform.
Uncover competitors’ strengths and weaknesses through consumer sentiment and track changes over time. Harness AI and ML to objectively assess the competitive landscape automatically through data-driven analysis.
Uncover customer needs at scale, reveal the impact of satisfying those needs, and allow product teams to prioritize product or service initiatives without bias.
Ditch information silos and democratize data with our robust API so that everyone has all product or service insights at their fingertips, and no critical information is lost.
Deliver innovative, user-centric products and services faster with automatic insights.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.