Whitepaper
Why CallMiner?
See how we help you translate customer insights into business value.
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Today’s customers expect omnichannel experiences. Conversation analytics ensures brands can provide the level of service shoppers expect, regardless of how they interact – at physical stores, over call, web chat, email, mobile app, or social media – by understanding every conversation, anywhere.
Deliver the best customer experiences, whether someone is making a purchase in-person or online, asking a question through email, or calling the contact center.
Discover patterns across all interactions to help brand representatives – from contact agents to on-floor personnel – to improve behavior and outcomes with customers.
Understand and resolve issues in real time at every touchpoint in the customer journey to make processes, such as purchases or returns, more efficient.
Meet changing customer experiences by tapping into customer insights across ecommerce, mobile apps, and email, which retailers deal with in greater proportion than an average US business.
The shift to digital marketplace means customer service is often the only direct contact between the shopper and the brand. With conversation analytics, retailers can more effectively improve performance inside and outside the contact center.
Contact centers remain an important business element for retailers, helping customers locate a product in stock, make a return, and more. Conversation analytics makes those functions more efficient and productive.
With CallMiner, we’ve been able to reduce effort and provide faster insights to clients and our internal teams.
