CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
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Reveal patterns and insight at scale to understand customers and better meet their needs and expectations. Use a data-driven CX strategy to drive loyalty and grow your business.
Track changing sentiment in real-time and uncover what's driving it to respond quickly and drive higher satisfaction.
Reveal rich CX insight across your customer base to identify experience gaps, predict churn, and manage complaints.
Identify what’s driving repeat transactions and higher loyalty by segment. Harness AI and ML to analyze customer feedback and expose cross-sell and upsell opportunities.
Go beyond surveys to create a complete and accurate view of your customer base and their expectations.
Make better business decisions enterprise-wide and drive growth based on insights gleaned directly from customer conversations.
Drive better experiences, higher satisfaction, and increased loyalty.
We have been able to use the CallMiner platform to help us meet our organizational goals and focus more on customer experience.
Analyst, Mid-Market Organization (50 - 1,000 employees)
We plan to cascade information gleaned from CallMiner throughout the organization, providing each account manager with insights that they can then share with their clients to solidify our partnership. To become our customer’s last best experience, we must make the investment in our tools and people. We see CallMiner as one of those gamechanger tools that is already propelling us forward towards our goal.
COO and Executive Vice President, Gant Travel
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.