Whitepaper
Why CallMiner?
See how we help you translate customer insights into business value.
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Solutions
CallMiner combines AI-powered conversation intelligence with advanced automation and agent augmentation to improve customer experience and reduce operational costs.
Capture and analyze 100% of omnichannel interactions with speed and accuracy. Turn conversations into real-time, AI-driven insights for smarter decisions and business improvement.
Empower agents with coaching and real-time guidance. Augment frontline teams to deliver faster resolutions, improve customer satisfaction, and deliver more effective, empathetic CX.
Fuel CX automation to reduce costs and accelerate outcomes. Engage customers directly through process automation, proactive outreach, and natural, voice-optimized virtual agents.
Combine AI-driven insights and intelligent automation to deliver better experiences, empower agents, and reduce costs.
Capture, redact, and analyze every interaction across voice and digital channels.
Leverage AI-based insights, notifications, and analytics to understand and act in the moment.
Boost performance and retention with tailored coaching, real-time assistance, and post-call insights.
Streamline workflows, automate processes, and deploy virtual agents to accelerate customer outcomes.
Proactively connect with customers through targeted, personalized outreach and seamless omnichannel interactions.
Turn customer insight into measurable impact, reducing costs, driving loyalty, and fueling revenue growth.
Equip analysts with AI-driven tools like automatic category creation, contact summarization, natural-language discovery and trend identification.
Discover what matters most with omnichannel customer journey mapping that scores performance, tags transcriptions with sentiment and emotion, and delivers customer insights that drive business growth.
Improve customer experience and agent performance with automated scoring, data-based feedback, and progress monitoring.
Gain immediate awareness of next-best actions to turn around a negative customer experience and reduce risk for fines or legal action – all driven by powerful AI and ML capabilities.
Leverage AI and conversation intelligence to deliver personalized, contextual surveys and customer engagement campaigns.
OmniAgent delivers voice-optimized virtual agents, informed by industry-leading conversation intelligence. Automate omnichannel customer interactions with human-like precision to improve CX and reduce costs.
LiveTranslate delivers AI-powered, real-time multilingual translation to support natural conversations in any language for fast, personalized support between customers and agents.
See and share the story your data tells with an interactive, easy-to-use interface that makes it easier to drill down into the detail of a single agent or customer, and visually connects the dots between insight and action.
Extract the value of conversation analytics without exposing private customer information.
A full-featured recorder delivers live monitoring and instantaneous playback using features like high-quality stereo to drive improved transcription and analytics.
Empower front-line customer agents and their managers with screen recordings made during customer interactions to drive robust insight into agent effectiveness. Help customer-facing teams gain more visibility into every aspect of the agent and customer interaction to improve CX.
Pre-built, customizable scores, indicators and other analytics maximizes your ability to gain critical business insights while minimizing time, effort and cost.
Empower front-line customer agents and their managers with screen recordings made during customer interactions to drive robust insight into agent effectiveness. Help customer-facing teams gain more visibility into every aspect of the agent and customer interaction to improve CX.
CallMiner powers the future of CX by analyzing every voice and text-based interaction, uncovering hidden patterns, emotions, and opportunities for improvement. With automated scoring, intelligent topic discovery, and real-time guidance, CallMiner turns conversations into action that drives measurable impact across the enterprise.
Gain a 360-degree view of your customers. Uncover patterns, sentiment, and intent across channels to guide smarter decisions and strategies.
Enhance agents with real-time guidance and coaching, while ensuring compliance, security, and data protection. Build trust across your customers and organization.
Automate processes and engagement across the customer journey to reduce costs, accelerate resolutions, and deliver consistent experiences at enterprise scale.
