Eureka Capture allows contact centers to efficiently deploy speech analytics without impacting existing call recording with real-time audio capture. Hi-fidelity speaker separated audio securely captured in real-time enables speech analytics applications ranging from in-the-moment supervisor alerts to post call agent quality management and voice of the customer scored call analytics.
How it Works
Eureka Capture integrates with wide range of IP and SIPREC telephony environments to capture contact center audio in real-time with no impact to existing call recording. High quality speaker separated audio is securely sent to the CallMiner Eureka platform for real-time and/or post call analytics.
Audio for Analytics
Speech Analytics-focused secure audio capture with real-time performance
High quality speaker separated audio capture
Efficiently co-deploy with existing call recorders
“These awards are voted on by real-life contact centers that are using the technology, rather than selected by a panel of ‘experts’. The detailed comments made by those that voted for CallMiner clearly show what customers love about the technology. CallMiner was singled out for its user-friendliness and robust in-depth analysis of customer interactions and agent performance, which provides management with excellent insight into what is happening in their contact center every day.
Call Editor, Centre Helper
How it Helps
Capture provides a high-quality speaker separated audio foundation for accurate speech analytics. Easy self-configurable deployment with no impact to existing call recording ensures cost effective performance.
Analytics-focused Secure Audio Capture
High Quality Speaker Separated Audio
Easy Non-Intrusive integration
IP Telephony Integration
IP and SIPREC (Session Initiation Protocol Recording) PBX’s and SBCs (Session Border Controllers) provide a foundation for Eureka Capture. A wide range of contact center telephony environments are securely supported.
Capture deployed within a contact center with legacy call recording. Real-time audio capture bypasses call recording, immediately sending audio to the CallMiner Eureka hosted platform. Real-time analytics can generate alerts based on categorized intelligence (e.g. churn language) to be presented at a supervisor or agent desktop via the CallMiner standards-based API.