Eureka Capture allows contact centers to efficiently deploy speech analytics without impacting existing call recording with real-time audio capture. Hi-fidelity speaker separated audio securely captured in real-time enables speech analytics applications ranging from in-the-moment supervisor alerts to post call agent quality management and voice of the customer scored call analytics.

How it Works

Eureka Capture integrates with wide range of IP and SIPREC telephony environments to capture contact center audio in real-time with no impact to existing call recording. High quality speaker separated audio is securely sent to the CallMiner Eureka platform for real-time and/or post call analytics.

Audio for Analytics


Speech Analytics-focused secure audio capture with real-time performance

Hi-Fidelity


High quality speaker separated audio capture

Adaptable


Efficiently co-deploy with existing call recorders

  • These awards are voted on by real-life contact centers that are using the technology, rather than selected by a panel of ‘experts’. The detailed comments made by those that voted for CallMiner clearly show what customers love about the technology. CallMiner was singled out for its user-friendliness and robust in-depth analysis of customer interactions and agent performance, which provides management with excellent insight into what is happening in their contact center every day.

    Jonty Pierce
    Call Editor, Centre Helper

How it Helps

Capture provides a high-quality speaker separated audio foundation for accurate speech analytics. Easy self-configurable deployment with no impact to existing call recording ensures cost effective performance.

  • Real-time – Audio for in-the-moment or rapid post call processing
  • Secure – TLS 1.2 encryption with redacted audio never at rest
  • Cost-effective – Efficient foundation for contact center audio specifically for speech analytics

  • Quality – Capable of supporting upper audio sample rate formats
  • Uncompressed – Efficiently capture audio without storage limited quality compromise
  • Cost-effective – Efficient foundation for contact center audio specifically for speech analytics

  • Standard – IP & SIPREC support for a wide range of Telephony environments and codecs
  • Easy – Rapid self-configurable premise-based installation
  • Co-locate – Works in parallel with no impact to existing call recording solutions

Analytics-focused Secure Audio Capture

  • Real-time – Audio for in-the-moment or rapid post call processing
  • Secure – TLS 1.2 encryption with redacted audio never at rest
  • Cost-effective – Efficient foundation for contact center audio specifically for speech analytics

High Quality Speaker Separated Audio

  • Quality – Capable of supporting upper audio sample rate formats
  • Uncompressed – Efficiently capture audio without storage limited quality compromise
  • Cost-effective – Efficient foundation for contact center audio specifically for speech analytics

Easy Non-Intrusive integration

  • Standard – IP & SIPREC support for a wide range of Telephony environments and codecs
  • Easy – Rapid self-configurable premise-based installation
  • Co-locate – Works in parallel with no impact to existing call recording solutions

IP Telephony Integration

IP and SIPREC (Session Initiation Protocol Recording) PBX’s and SBCs (Session Border Controllers) provide a foundation for Eureka Capture. A wide range of contact center telephony environments are securely supported.

capture-diagram_desktop

Capture deployed within a contact center with legacy call recording. Real-time audio capture bypasses call recording, immediately sending audio to the CallMiner Eureka hosted platform. Real-time analytics can generate alerts based on categorized intelligence (e.g. churn language) to be presented at a supervisor or agent desktop via the CallMiner standards-based API.

Learn More

We’ve grouped below additional pieces of content relevant to Analyze. Enjoy!

Eureka Capture Datasheet
Is Your Data Being Held Hostage (by your Speech Analytics Vendor)

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