Why CallMiner?
See how we help you translate customer insights into business value.
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CallMiner Analyze harnesses AI and ML to automatically uncover insights from 100% of your omnichannel interactions in the contact center and beyond, delivering a new understanding of your customers and actionable insights to improve your business.
Explore our Analyze demo video to see how understanding customer and agent trends can drive improvements in contact center efficiency, agent performance, customer experience and satisfaction, and more. If you have any questions or a desire to see more, we'd be happy to arrange a more personalized demo, tailored to your exact use cases and business needs.
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CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.