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CallMiner Analyze harnesses AI and ML to automatically uncover insights from 100% of your omnichannel interactions in the contact center and beyond, delivering a new understanding of your customers and actionable insights to improve your business.
Explore our Analyze demo video to see how understanding customer and agent trends can drive improvements in contact center efficiency, agent performance, customer experience and satisfaction, and more. If you have any questions or a desire to see more, we'd be happy to arrange a more personalized demo, tailored to your exact use cases and business needs.
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CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.