Product Intelligence

PRODUCT INTELLIGENCE

Deliver products and services customers love in less time

Extract critical insights from customer interactions to power product-market fit and drive loyalty. Improve product quality and safety, identify competitive threats, and evaluate opportunities for innovation using the industry’s most powerful conversation intelligence platform. 


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Forrester Wave™ Conversation Intelligence Solutions for Contact Centers, Q2 2025

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SPARK Matrix: Conversational Intelligence Platforms 2025

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The Customer-Built Product

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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