CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. We analyze customer interactions across voice and digital channels to provide actionable insights. These insights help businesses improve customer satisfaction, drive operational efficiency, boost compliance, and find new revenue opportunities. The platform uses advanced AI analytics, omnichannel data, and intelligent automation to help enterprises support their agents, automate workflows, and achieve measurable business impact at scale.
How is CallMiner different from other conversation intelligence solutions?
CallMiner stands out because it was purpose-built for depth, scalability, and measurable return on investment (ROI). Our platform processes billions of interactions annually and is trusted by highly regulated industries. Unlike point solutions or basic analytics add-ons, CallMiner offers advanced generative AI features, semantic search, and hierarchical agentic AI agents. Its flexible integration, industry-specific expertise, and proven track record of delivering outcomes such as millions in recovered revenue and reduced churn, make CallMiner a powerful alternative to competitors like NiCE, Verint, Level.ai, Genesys, Qualtrics and Medallia.
In which industries is CallMiner most effective?
CallMiner is highly effective in industries with high volumes of customer interactions and strict compliance requirements. This includes:
- Financial Services
- Healthcare
- Telecommunications
- Technology
- Retail
- Insurance
- BPOs (Business Process Outsourcing)
- Utilities
- Government
The platform’s configurable analytics and flexible workflows are designed to meet specific industry KPIs and regulatory frameworks, whether optimizing for a call center, improving patient engagement, or boosting sales.
How does CallMiner improve agent performance and customer engagement?
CallMiner enhances agent performance by providing real-time coaching and next-best-action prompts based on live conversation analysis. This helps agents handle complex customer needs with confidence. Additional key features include automated quality management to deliver targeted coaching and performance improvement opportunities, and sentiment and intent analysis to help agents understand customer emotions and provide more empathetic, personalized interactions. By using CallMiner, organizations can achieve higher first call resolutions, faster onboarding for new agents, and reduced employee turnover thanks to better support and clearer performance feedback.
How does CallMiner integrate with existing systems?
CallMiner offers flexible pre-built and API-based integrations with existing business technology, including leading CRM, CX, call center, and analytics platforms. Integration options extend the value of insights by embedding them into existing business workflows for sales, customer support, compliance, and marketing. Data can be accessed through dashboards, exports, and secure API calls, ensuring teams can act on insights quickly and in the systems they already use.
