CallMiner is engineered to meet the highest standards of data security and compliance. The platform supports regulations such as HIPAA, CCPA, GDPR, and other global privacy frameworks. Our secure cloud infrastructure, encryption, and role-based access controls ensure customer interaction data is protected from capture to analysis.
What security measures does CallMiner have in place?
The CallMiner platform employs enterprise-grade encryption in transit and at rest, secure cloud hosting, role-based permissions, and regular third-party audits. This includes undergoing a rigorous testing schedule to verify SOC 2 Type II, FISMA, HITRUST, ISO 271001:2022 certification and PCI DSS controls and compliance. Audit trails and access logs provide full visibility into data usage.
Where is CallMiner data stored?
CallMiner data is stored in secure, enterprise-grade cloud environments. The platform offers data residency options to meet regional and industry-specific requirements.
How does the CallMiner platform support compliance in regulated industries?
The CallMiner platform provides automated compliance monitoring checks for required disclosures, prohibited phrases, and process adherence. Secure, AI redaction ensures sensitive information is never exposed in transcripts or recordings.
Can I customize access and security settings?
Yes, the CallMiner platform allows for customization of access and security settings. Administrators can configure role-based access, define user permissions, and apply security policies that align with organizational compliance requirements.
