Yes, CallMiner supports global organizations with multilingual, multi-accent analysis. Built-in sentiment analysis and emotion detection enable a deeper understanding of customer intent and experience, regardless of where they are or how they speak.
What languages and accents does CallMiner support?
The CallMiner platform supports over 100 global languages and accurately interprets diverse accents This makes it effective for multinational contact centers and regional markets.
How does sentiment analysis work in CallMiner?
CallMiner uses AI models to assess tone, word choice, and conversational context to determine sentiment. This assessment is performed on both an overall interaction and on a moment-by-moment basis. This enables frontline teams to handle sensitive situations more effectively while they’re happening, as well as give organizations insights into customer sentiment trends post-interaction.
Can emotional cues be detected beyond sentiment?
Yes, CallMiner goes beyond basic sentiment analysis with its emotion detection. This capability captures signals such as frustration, satisfaction, confusion, or urgency, providing richer context for coaching and service improvement.
Why is multi-accent and language support important for customer experience?
Multi-accent and language support are crucial for ensuring consistent brand experience, fair coaching for agents, and reliable compliance monitoring, even in diverse global teams.
