USCB America Improves Call Compliance with Speech Analytics
USCB America is a revenue cycle management company, with most of its clients in healthcare. Prior to CallMiner, USCB America was challenged with being able to provide timely feedback to employees, as well as ensuring that its conversations with patients were 100% compliant.
With CallMiner, USCB gained the power to not only make sure their calls were compliant, but also deliver improvements in the operations environment. This included reducing employee onboarding and training time by 50%.
Hear more about how USCB America is using CallMiner: