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CallMiner is a great fit for companies with mature contact center operations that are ready to evolve their programs to be more outcome- and agent-centric.

The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023

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CallMiner has a product vision and roadmap that are laser-focused on empowering its mature operations clients to drive customer-centered enhancements...

The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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