Managing product experience lifecycle in contact centers
The product experience lifecycle helps map the customer journey and understand customers’ thoughts. This blog explores how contact center interactions...
One of the strongest endorsements of CallMiner and our Eureka platform is customer recommendations – so when our customers are happy with the solution and they choose to share that publicly, we feel like we’ve hit the jackpot. As a company that’s driven by helping organizations create the best customer experiences possible, it only makes sense that customer satisfaction is also ingrained in our ethos.
That’s why we are so excited to share that we’ve made it into the leader section for both speech analytics and contact center operations on G2, a leading tech marketplace and review site. In addition to standing out in those categories, we also received the highest ranking for quality of support in the site’s Contact Center Operations Relationship Index, as compared to 14 other companies.
These designations are determined solely by customer reviews, and we’re honored that so many of our CallMiner Eureka users took the time to share feedback. Here are a few of our favorite reviews (so far!):
“We are able to gain insights that would be nearly impossible following a tradition QA process. CallMiner has been a good partner with us, helping us to define our needs and opportunities. They have done really well at working with us on a roadmap to realize greater benefits from the system.”
“What I like best about CallMiner Eureka is consistency, insight, and trend visibility that I have gained into my business every day. The system took the guess work and the hours of research out of my questions, “Why” that we often ask every day. Now I can run reports and understand clearly the “Whys” behind my business actions.”
“One of my favorite parts about the CallMiner platform is the high level of customization users have. Creating custom content that is meaningful to our business is something we value greatly.”
If you’re interested in learning more about CallMiner Eureka – straight from our customers – head over to our G2 product page to read these reviews and others in full. If you’re a customer and want to share your own great experience with CallMiner Eureka, sign up to submit a review today! Your perspective and experience are critical in helping others who are in the processes of selecting the right speech analytics solution.
