Forrester study highlights the value of customer intelligence
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The Team at CallMiner
March 21, 2018
Wayfair and Bluegreen Vacations to speak on how access to CX intelligence to improve all areas of your business.
AI and automated analytics are instrumental for uncovering a wealth of actionable intelligence from the millions of data points captured in customer interactions. Join CallMiner and industry leaders from Wayfair and BlueGreen Vacations to learn how access to CX intelligence creates a competitive advantage as companies look to attract and retain customers and improve the bottom line.
This full-day event on April 10th at the Sheraton Boston is free to customer engagement professionals interested in learning how advanced analytics can be applied across all communication channels to unlock the intelligence needed to attract, support, and maintain customers. Keynote speaker Liz Graham, VP of Sales and Service at Wayfair, will talk about the company’s innovative approach to customer experience that resulted 11 million active customers. Other leaders from Wayfair and BlueGreen Vacations will share their experiences using interaction analytics to uncover customer experience intelligence and answer questions in this interactive and educational event.
After the Summit, attendees are invited to a cocktail reception and tour of Wayfair’s Boston headquarters, featuring a modern space reflecting its dynamic culture and stunning views of Boston. Following the event, all attendees will receive a free CX Assessment to analyze their customer conversations for actionable intelligence.
This is a unique opportunity for CX professionals to hear from some of the people at the forefront of customer intelligence. The intimate setting will provide the opportunity for questions and discussion with leaders in the space, as well as valuable networking opportunities to learn from your peers.
Space is limited so secure your space today! Registration is available at callminer.com/events/cx-intelligence-summit.
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