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Micaela Kaplan

Former Ethics in AI Lead

Micaela Kaplan received her MS in Computational Linguistics at Brandeis University after graduating with BAs in Linguistics and Computer Science. As a former data scientist at CallMiner, she’s made use of what she’s learned in school to help bring linguistic insights into machine learning research. Before departing the company, she served as the Ethics in AI Lead for the CallMiner Research Lab.

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4 considerations when taking responsibility for responsible AI

August 28, 2021 by Micaela Kaplan, Former Ethics in AI Lead

Addressing the ethical questions surrounding AI and understanding our social responsibilities is a complicated process that involves the challenging work and dedication of many people. CallMiner's Micaela Kaplan shares four actionable things to keep in mind to begin the journey towards responsible A [...]

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CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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