Conrad Liburd

AI Feature Engineer

Conrad is currently a feature engineer with the CallMiner Research Team, where his 10-plus years of call center experience and programming skills are leveraged to help the migration of research projects from research to reality. He is the creator of the CallMiner Chrome extensions and possesses a strong technology background, specializing in business process optimization through the use of web application extensions and various technology suites and frameworks.

News Coverage

AI, Racism, and Bias: The Impact on Employees and CX

November 16, 2020 by Conrad Liburd, AI Feature Engineer

While AI bias is a real issue, AI also can be a tool to combat racism and abuse in the contact center and the larger enterprise. Artificial Intelligence (AI) is no longer just a buzzword being discussed in theory — we’ve reached a point where AI is delivering real, measurable impact across a wide range of industries. The AI solutions being used today are automatically capturing and making decisions based on enormous amounts o [...]

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