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Conrad is currently a feature engineer with the CallMiner Research Team, where his 10-plus years of [call center experience](https://callminer.com/blog/7-important-call-center-skills-every-agent-should-have) and programming skills are leveraged to help the migration of research projects from research to reality. He is the creator of the CallMiner Chrome extensions and possesses a strong technology background, specializing in business process optimization through the use of web application extensions and various technology suites and frameworks.
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November 16, 2020 by Conrad Liburd, AI Feature Engineer
While AI bias is a real issue, AI also can be a tool to combat racism and abuse in the contact center and the larger enterprise. Artificial Intelligence (AI) is no longer just a buzzword being discussed in theory — we’ve reached a point where AI is delivering real, measurable impact across a wide range of industries. The AI solutions being used today are automatically capturing and making decisions based on enormous amounts o [...]
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