Finance & Banking
Financial Services and Banking institutions face tough challenges with increasingly rigid regulations and more demanding and sophisticated customers. Those that are most successful at adding value and staying ahead of the competition differentiate themselves with a superior customer experience. To deliver a great experience all the time, institutions must truly understand customer needs and wants. And to do that, many are deploying interaction analytics to reveal insights that help identify the products and services that delight customers with every interaction.
Interaction analytics automates the Quality Assurance (QA) process by capturing and transcribing every engagement across all channels including calls, web chats, emails or social media. So instead of just monitoring the 1 to 3% of contact interactions typical with manual QA, you can now monitor and analyze all of them. Then based on categories and key words, the analytics platform can scan for those interactions you want to flag for further review. It can also uncover trends across all agents and locations.
Improve the
Bottom Line
Reduce
Turnover
Secure
Compliance
Stand Out from
the Competition
Key Benefits
Compliance
Improvements
Eureka monitors adherence to consumer protection rules and other regulatory standards and can:
Experience
Improvement
With CallMiner Eureka analytics financial institutions can tap into insights from customers across all channels.
Sales & Marketing
Improvements
Eureka analytics provides actionable insights that can be shared beyond the contact center.
