CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Collect both solicited and unsolicited feedback to identify areas of opportunity to better meet employee needs and expectations.
Empower employees with clear direction and a path for improvement with real-time feedback and improved department communication.
Leverage emotion scoring, trend analysis and more to better understand what employees want from their employers, and take action to improve satisfaction and reduce turnover.
Create a workplace culture that makes employees feel involved, engaged and empowered.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.