Whitepaper
Why CallMiner?
See how we help you translate customer insights into business value.
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Solutions
Products
Ingest omnichannel customer interactions, from audio and screens to surveys, for complete visibility and analytics.
AI virtual agents, real-time multilingual translation, and event-based customer feedback drive smarter, personalized CX initiatives.
Customers
Solutions
Products
Customers
Resources
Company
Measure sentiment, key drivers and common concerns across your employee base to improve satisfaction, engagement and retention.
Collect both solicited and unsolicited feedback to identify areas of opportunity to better meet employee needs and expectations.
Empower employees with clear direction and a path for improvement with real-time feedback and improved department communication.
Leverage emotion scoring, trend analysis and more to better understand what employees want from their employers, and take action to improve satisfaction and reduce turnover.
Create a workplace culture that makes employees feel involved, engaged and empowered.
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.