Speech Analytics Dashboards:
Seeing is Believing

How it Works

Eureka Visualize adds graphical data exploration, discovery and presentation as an upgrade component for Eureka Analyze users.   Visualize is accessed via the Eureka Analyze menu bar.  Any data elements including voice, text and metadata within Eureka Analyze can be drag & dropped within Visualize dashboards to create a compelling speech analytics story with impact for attention and action.

 

Your Story

Making it easy to create and graphically present complex insight at scale

Your Way

Discover, compare and draw focus to your  data with interactivity and customized annotation

Your Impact

Share graphically compelling reports within and beyond the contact center

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  • “These awards are voted on by real-life contact centers that are using the technology, rather than selected by a panel of ‘experts’. The detailed comments made by those that voted for CallMiner clearly show what customers love about the technology. CallMiner was singled out for its user-friendliness and robust in-depth analysis of customer interactions and agent performance, which provides management with excellent insight into what is happening in their contact center every day.

    Jonty Pierce
    Call Editor, Centre Helper

How it Helps

Eureka Visualize  focuses attention on speech analytics data with impact that drives action.   As an integrated resource within Eureka Analyze, Visualize makes it easy to work with the full range of data elements resulting from conversations and associated metadata to quickly craft reports that reveal insight with significance.

Powerful Editing

  • Visual – Easy to use drag and drop features for chart and graph tailored dashboards, reporting and visual story telling
  • Agile – Simple to use interface helps you manage, import and present data at scale
  • Packaged – Pre-built reports available for speed to insight

Interactive Agility

  • Discover – Quickly “see” the data to help focus on key initiatives
  • Compare – Use simple before-and-after assessments to make it easy to evaluate alternatives and drive to root causes
  • Articulate – Target specific areas of your business by using dynamic visual data to deliver your narrative

Impactful Awareness

  • Enlighten – Share graphically expressive reports in a range of standard formats
  • Annotate – Put a spotlight on key opportunities for change using identifying titles and tags
  • Communicate – Present your data story with robust visualizations to inform and drive changes at all levels of the organization.

Powerful Editing

  • Visual – Easy to use drag and drop features for chart and graph tailored dashboards, reporting and visual story telling
  • Agile – Simple to use interface helps you manage, import and present data at scale
  • Packaged – Pre-built reports available for speed to insight

Interactive Agility

  • Discover – Quickly “see” the data to help focus on key initiatives
  • Compare – Use simple before-and-after assessments to make it easy to evaluate alternatives and drive to root causes
  • Articulate – Target specific areas of your business by using dynamic visual data to deliver your narrative

Impactful Awareness

  • Enlighten – Share graphically expressive reports in a range of standard formats
  • Annotate – Put a spotlight on key opportunities for change using identifying titles and tags
  • Communicate – Present your data story with robust visualizations to inform and drive changes at all levels of the organization.

See a demo Ask a question Learn more

Bring Speech Analytics Data to Life

Visualize is more than a reporting tool.  Visualize encourages data exploration by making it easy to instantly change and compare data components with a corresponding view shift.   Key data points from Eureka Analyze become clickable and linked to legends or other sources to assist with root cause investigation.   Before and after and other data set comparisons are graphically presented.

visualize-graphic

Make the targeted portions of a Visualize graphical report stand out with your annotations.   Professionally presented Visualize graphics make a compelling statement, but you can take it one step further with your notations.  It’s then easy to download and share in a variety of common formats to reach and move audiences in and beyond the contact center.

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