Eureka Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight and drive change. With a customizable dashboard within Analyze, easily create your visual narrative for all audiences in and beyond the contact center.
How it Works
Eureka Visualize adds graphical data exploration, discovery and presentation as an upgrade component for Eureka Analyze users. Visualize is accessed via the Eureka Analyze menu bar. Any data elements including voice, text and metadata within Eureka Analyze can be drag & dropped within Visualize dashboards to create a compelling speech analytics story with impact for attention and action.
Making it easy to create and graphically present complex insight at scale
Discover, compare and draw focus to your data with interactivity and customized annotation
Share graphically compelling reports within and beyond the contact center
“These awards are voted on by real-life contact centers that are using the technology, rather than selected by a panel of ‘experts’. The detailed comments made by those that voted for CallMiner clearly show what customers love about the technology. CallMiner was singled out for its user-friendliness and robust in-depth analysis of customer interactions and agent performance, which provides management with excellent insight into what is happening in their contact center every day.
Call Editor, Centre Helper
How it Helps
Eureka Visualize focuses attention on speech analytics data with impact that drives action. As an integrated resource within Eureka Analyze, Visualize makes it easy to work with the full range of data elements resulting from conversations and associated metadata to quickly craft reports that reveal insight with significance.
Bring Speech Analytics Data to Life
Visualize is more than a reporting tool. Visualize encourages data exploration by making it easy to instantly change and compare data components with a corresponding view shift. Key data points from Eureka Analyze become clickable and linked to legends or other sources to assist with root cause investigation. Before and after and other data set comparisons are graphically presented.
Make the targeted portions of a Visualize graphical report stand out with your annotations. Professionally presented Visualize graphics make a compelling statement, but you can take it one step further with your notations. It’s then easy to download and share in a variety of common formats to reach and move audiences in and beyond the contact center.