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CallMiner’s Enhanced AI Module equips analysts with AI-driven tools like automatic category creation, contact summarization, natural-language discovery and trend identification – uncovering hidden insights, boosting productivity and enhancing experience.
Gain deeper insights effortlessly with AI-driven discovery, surfacing patterns and trends that empower smarter business decisions.
Streamline workflows and reduce manual effort by automating complex tasks, allowing agents and analysts to focus on higher-impact work.
Equip your team with AI-powered tools that blend human intelligence with machine learning, boosting productivity and improving CX.
AI Assist provides natural language discovery to access critical business insights rapidly. Generative categories enable users to create query statements that dissect conversations and generative insights reveal hidden trends, risks, and opportunities – empowering better business decisions.
A single, comprehensive place to access all critical business insights. Quickly build custom categories, reveal hidden trends, risks, and opportunities for proactive decision-making.
Model-driven labels powered by AI accelerate time to intelligence across languages. Includes 25 out-of-the-box classifiers.
Reduces the need for product expertise by revealing insights based on natural language searches across languages.
Contact summarization supports any language that can be transcribed, offering extensive flexibility and global applicability.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.