London, 25-26 February @ 8 Fenchurch Place


The date has been fixed, the venue chosen, and the preparations are underway!! February 25th and 26th will find the CallMiner UK Team hosting the 1st leg of its FREE LISTEN World Tour here in London at 8 Fenchurch for our customers, prospects, partners and industry watchers.

The inaugural London LISTEN 2019 event was a huge success, featuring full house attendance, superb interactions, fantastic customer presentations and some memorable social events — all of which contributed to a bar high to exceed in 2020 and CallMiner is up to the task! Join us this for the industry leading conference series dedicated to optimizing customer experience (CX) and contact centre performance through speech analytics and best practices.

CallMiner’s LISTEN World Tour event in London will feature 1 ½ days of inspiring interactions, presentations, workshops, discussions and networking with top thought-leading organizations. The 1st stop on our 2020 tour boasts an impressive array of customer and industry presenters in various sessions designed for both experienced and novice interaction analytics users, leaders, data scientists, and industry gurus.

Last year’s LISTEN US and UK events were sellouts and we fully expect the same this year so do not delay, register now for LISTEN World Tour- London!


To register for this event, fill out the form below:


 Tuesday, 25 February


Analyst Workshops

A total of 6 workshops:

  • 3 designed specifically for Experienced Speech Analytics Users
  • 3 designed specifically for Novice Speech Analytics Users

Topics to be announced


Networking Reception

Venue location to be announced

Wednesday, 26 February


CX Analytics Summit

  • Continental Breakfast and Registration
  • Morning General Sessions with featured Industry experts from CallMiner and Customers Presented Case Studies
  • Lunch Served on Premise
  • Afternoon Separate Breakout Sessions for Experienced and Novice Speech Analytics Users
  • Afternoon General Session/Closing
  • Cocktails and Networking

Event Sponsors


Teleperformance Logo

Ember Logo


Aspect Logo


8 Fenchurch Place, London EC3M 4PB, United Kingdom

Hotel Options


Strelley Hall,
Main Street, Strelley Village
Nottingham, NG8 6PE
United Kingdom
+44 (0) 115 906 1142 | |