Sitel Group is Driving Action with Call Center Software from CallMiner

Cris Kuehl, VP and Global Head of Analytics at Sitel Group, discusses why Sitel Group utilizes CallMiner’s technology compared to other competitors in the market. He shares that CallMiner’s scalability is second to none, and that its pre-built solution packs, as part of the Solution Catalogue, increase Sitel Group’s speed and agility.

Other key factors, like autoscoring, quality assurance and real-time agent guidance, are why Sitel Group utilizes CallMiner.

With CallMiner, Sitel Group is driving action from insights. Watch the video to learn more.