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SiriusXM better understands customers’ needs with CallMiner
SiriusXM is a satellite radio company with millions of subscription providers, and customer experience is a top priority. The company partnered with CallMiner to drive continuous improvement across direct marketing, customer care and more. With CallMiner, SiriusXM is able to get the data they need to better understand what customers are saying.
"We know that CallMiner in the call center will tremendously help us from an efficiency standpoint, but also enable the business at large to gain better insights into what our customers saying and what they want when they're talking about our service." - Michael Moore, Former VP Customer Care & Sales Operations, SiriusXM.
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