Kelsey-Seybold Clinic Uses CallMiner to Improve Patient Experience

omnichannel customer service

Kelsey-Seybold Clinic Case Study

Kelsey-Seybold Clinic provides access to skilled and compassionate healthcare through 26​ multi-specialty care centers and a specialized sleep center. Their goal is to deliver high-quality and comprehensive medical care with a dose of old-fashioned caring and personal attention.

Kelsey-Seybold Clinic employs more than 360 contact center agents available to patients 24/7. The contact center handles approximately two million transactions every year. This volume made it nearly impossible to manually review every conversation to identify what worked and what improvements could be made.

Kelsey-Seybold Clinic selected CallMiner to gain greater insights into patient experience, call performance and agent performance.

Hear how Kelsey-Seybold has benefitted from using CallMiner. Read their entire success story here.

 

kelsey-seybold.com

INDUSTY

Healthcare Industry

REGION

North America

EMPLOYEES

1,001 - 5,000