Avadyne Health Patient Satisfaction Success Story
With CallMiner, Avadyne Health has gained visibility into 100% of calls into their contact center, above the typical 1-2%. With this insight, Avadyne Health has experienced internal and external benefits. Internally, they can use insights to better train and retrain agents, giving supervisors a primer to coach agents on how to soft or hard ask. Externally, Avadyne Health can deliver reports to customers indicating whether patients are satisfied with their providers.
This includes the most transformative result - being able to tell customers what emotion a patient is feeling. With CallMiner, Avadyne Health can not only tell their customers what patients are saying when they call, but what they're feeling too.
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