Avoidable customer churn is costing British businesses £25 billion a year!

CallMiner surveyed 1,000 UK adults to find out why consumers contact suppliers, how they were feeling when they contacted a call centre and which communications channels they preferred. What we uncovered is a switching epidemic – and that call centres play a pivotal role in whether consumers stay loyal or decide to switch.

Read complete results from this survey to learn:

    • Which industries consumers are switching the most
    • The reasons why customers say goodbye
    • Why call centres are key for consumer loyalty
    • Why listening and empathy are keys to success

Also Available Sector Content From The CallMiner Index:

Banking & Finance
Insurance
Utilities
Get The Index & Industry Sector Reports Today!