Speech Analytics ROI Calculator

Welcome to CallMiner’s interaction analytics ROI calculator tool. This web-based tool has been provided to assist you in calculating the potential return on investment in deploying speech analytics to support the business objectives of your organization.

Values to be calculated

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Description


Enter Call Inputs and Labor lnput values - By automating, monitoring and evaluating 100% of your contact interactions supervisiors can spend significantly less time randomly sampling contacts and subjectively assessing agent performance. This allows organizations to operate with higher agent-supervisor ratios, which reduces labor costs. The calculator focuses on the reduction in QA headcount, or the scaling of the QA function as a business grows.

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