CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Leverage every conversation to understand agent behavior, including successes and areas of improvement
By analyzing and gaining insights from interactions, supervisors can deliver data-driven, objective feedback to encourage improvement
Keep KPIs in one place for quick and efficient feedback, with agent coaching that can be delivered in real time
Help employees understand exactly how their performance will be measured, what matters most, and how they can improve.
Create a culture of improvement that encourages knowledge sharing across departments.
Give agents the insight they need for better personal outcomes and the in-the-moment reminders that help them turn feedback into action.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.