Whitepaper
Why CallMiner?
See how we help you translate customer insights into business value.
Learn More
Solutions
Analyzing agent performance and providing feedback is labor intensive. Automate it with conversation analytics by capturing and understanding 100% of interactions.
Leverage every conversation to understand agent behavior, including successes and areas of improvement
By analyzing and gaining insights from interactions, supervisors can deliver data-driven, objective feedback to encourage improvement
Keep KPIs in one place for quick and efficient feedback, with agent coaching that can be delivered in real time
Help employees understand exactly how their performance will be measured, what matters most, and how they can improve.
Create a culture of improvement that encourages knowledge sharing across departments.
Read about companies who have achieved performance management results
Give agents the insight they need for better personal outcomes and the in-the-moment reminders that help them turn feedback into action.
