PERFORMANCE MANAGEMENT

Drive employee productivity and improvement

Analyzing agent performance and providing feedback is labor intensive. Automate it with conversation analytics by capturing and understanding 100% of interactions.

Gather an accurate view of employee performance

Leverage every conversation to understand agent behavior, including successes and areas of improvement

Apply data-driven insights to feedback

By analyzing and gaining insights from interactions, supervisors can deliver data-driven, objective feedback to encourage improvement

Continually coach employees

Keep KPIs in one place for quick and efficient feedback, with agent coaching that can be delivered in real time

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Increase productivity and enhance the employee experience

Alert generation
Provide transparency into performance management  

Help employees understand exactly how their performance will be measured, what matters most, and how they can improve.

  • Create an environment where feedback is data-driven and objective
  • Identify key areas of improvement and proactive steps for how to get there
  • Combine in-the-moment alerts with ongoing feedback for incremental performance increases  

Learn more about our Analyze Product

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Spread knowledge and success throughout your organization

Create a culture of improvement that encourages knowledge sharing across departments.

  • Identify star employees to understand and duplicate their habits
  • Use insights gained from analyzing performance to identify how training can be improved and more effective
  • Drive business growth by encouraging improvement across teams and departments

Read about companies who have achieved performance management results

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Make direct feedback easy to act on

Give agents the insight they need for better personal outcomes and the in-the-moment reminders that help them turn feedback into action.

  • Hold employees accountable for incorporating feedback into their behavior
  • Identify issues and ensure corrective coaching and action is applied
  • Use real-time feedback and next-best-action guidance to improve outcomes

Learn more about our Alert product