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Drive employee productivity and improvement

Analyzing agent performance and providing feedback is labor intensive. Automate it with conversation analytics by capturing and understanding 100% of interactions.

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Gather an accurate view of employee performance

Leverage every conversation to understand agent behavior, including successes and areas of improvement

Apply data-driven insights to feedback

By analyzing and gaining insights from interactions, supervisors can deliver data-driven, objective feedback to encourage improvement

Continually coach employees

Keep KPIs in one place for quick and efficient feedback, with agent coaching that can be delivered in real time

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Increase productivity and enhance the employee experience

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Provide transparency into performance management  

Help employees understand exactly how their performance will be measured, what matters most, and how they can improve.

  • Create an environment where feedback is data-driven and objective
  • Identify key areas of improvement and proactive steps for how to get there
  • Combine in-the-moment alerts with ongoing feedback for incremental performance increases  

Learn more about our Analyze Product

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Spread knowledge and success throughout your organization

Create a culture of improvement that encourages knowledge sharing across departments.

  • Identify star employees to understand and duplicate their habits
  • Use insights gained from analyzing performance to identify how training can be improved and more effective
  • Drive business growth by encouraging improvement across teams and departments

Read about companies who have achieved performance management results

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Make direct feedback easy to act on

Give agents the insight they need for better personal outcomes and the in-the-moment reminders that help them turn feedback into action.

  • Hold employees accountable for incorporating feedback into their behavior
  • Identify issues and ensure corrective coaching and action is applied
  • Use real-time feedback and next-best-action guidance to improve outcomes

Learn more about our Alert product