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Why CallMiner?
See how we help you translate customer insights into business value.
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Solutions
Leverage intelligence and insights to more effectively manage your QA program at scale.
Gain insight into every conversation to understand agent behavior, including best practices and opportunities for improvement, to level-up your workforce and improve outcomes.
Use real-time guidance to support agents in overcoming knowledge gaps, adhering to compliance requirements, and lending support during challenging interactions.
Keep KPIs in one place for quick and efficient feedback, with agent coaching that can be delivered post-interaction or in real time.
Help employees understand exactly how their performance will be measured, what matters most and how they can improve.
Improve your quality management program through effective coaching.
Give agents the insight they need to turn feedback into action.
Coach was an absolute gamechanger for our supervisors and agents. It gave them an at-a-glance look at performance in each of the QA areas. It showed us how wide-spread a problem was so that we could address it quickly.
Contract Center Systems Administrator, Gant Travel
[CallMiner's] quality scoring product enables teams of varying maturity levels to go beyond compliance tracking, translating system scores into meaningful coaching moments.
