Whitepaper
CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
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Products
PRODUCT SUITE
Gain actionable insights to target and promote marketing programs, improve sales agent performance and increase revenue.
Categorize calls based on various offerings to plan campaigns, create specific landing pages, and attract specialized resources based on market trends.
Score 100% of customer contacts and deliver immediate feedback for supervisors and agents to impact performance.
Analyze the most successful agents and develop scripting for the entire company based on their language.
Provide real-time feedback on 100% of interactions to improve outcomes and drive leads.
Understand effects of any change or decision to marketing programs and maximize spend.
Reduce exposure to risk with an automated view into agent language and behavior.
We kicked off the program with our customer care division, and expanded globally to supply chain, product, marketing and other departments.
Director of customer care innovation, Radial
CallMiner simplifies processes, from writing syntax to call searching and agent monitoring and tracking.
