CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Categorize calls based on various offerings to plan campaigns, create specific landing pages, and attract specialized resources based on market trends.
Score 100% of customer contacts and deliver immediate feedback for supervisors and agents to impact performance.
Analyze the most successful agents and develop scripting for the entire company based on their language.
Provide real-time feedback on 100% of interactions to improve outcomes and drive leads.
Understand effects of any change or decision to marketing programs and maximize spend.
Reduce exposure to risk with an automated view into agent language and behavior.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.