Core platform & application for
Performance insight from speech analytics is delivered through the Eureka analyst application, which provides flexible ad-hoc analysis of your customer interactions. The powerful search and discovery features allow analysts to find and play back contact interactions containing certain words and phrases or other characteristics. Eureka also helps determine root causes through topic analysis and automatic outlier identification.
The new and improved Eureka speech analytics insights engine offers the most accurate speech recognition in the industry with capability to deliver up to 80-90% word recognition accuracy, and improved performance for low fidelity call recordings. It also offers support for over 20 languages and dialects, and other advanced speech recognition capabilities.
Experience these features and many more that could mark the
difference between your present and future use of analytics.