CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
CallMiner Capture enables high fidelity speaker separated audio to be accurately transcribed and redacted in real time. Capture works in parallel with legacy call recording systems by enabling stereo for speaker separation with uncompressed audio acquisition at scale, powering quicker and more accurate speech analytics.
Audio captured at high sample rates without compression means organizations stand to improve transcription accuracy for speech analytics. Capture supports upper-end audio sample rate formats, including G.711 and OPUS.
Real-time audio capture for thousands of simultaneous calls with sensitive data redaction. Transport Layer Security (TLS) 1.2 encryption with redacted audio, never stored at rest, supports PCI requirements for accurate real-time and post-call speech analytics at scale.
CallMiner Capture integrates with many CCaaS vendors or with your on-premise telephony solution. No worrying about redesign or replacements with your existing system.
CallMiner Capture works with a wide range of contact center infrastructures and audio codecs. Standards-based IP and SIPREC support makes it easy and efficient to stream live conversation audio from CCaaS or on-premise solutions for real-time agent guidance and other in-the-moment use cases. A self-configurable, premise-based installation enables secure access to audio and transcription data within CallMiner.
Scale to support thousands of users without sacrificing reliability.
Create triggers, such as churn language, to categorize calls and integrate with associated alerts and reporting.
Generate accurate transcriptions from both the customer and the agent to analyze customer experience and agent performance.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.