Capture

High-quality audio for customer and agent insights 

CallMiner Capture enables high fidelity speaker separated audio to be accurately transcribed and redacted in real time. Capture works in parallel with legacy call recording systems by enabling stereo for speaker separation with uncompressed audio acquisition at scale, powering quicker and more accurate speech analytics.

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Capture UI

The quality needed for the most accurate data analysis

Person looking at graphs on computer

Unlock the power of real-time agent guidance

CallMiner Capture works with a wide range of contact center infrastructures and audio codecs. Standards-based IP and SIPREC support makes it easy and efficient to stream live conversation audio from CCaaS or on-premise solutions for real-time agent guidance and other in-the-moment use cases. A self-configurable, premise-based installation enables secure access to audio and transcription data within CallMiner. 

Securely stream your interactions with customers

Analytics focused UI

Analytics-Focused Audio Capture

  • High quality, dual channel audio can power more accurate real-time transcriptions and improved analytics
  • TLS 1.2 encryption with redacted audio, never at rest
  • Integrates easily with many CCaaS vendors or with your on-premise telephony solution for faster deployment and shorter time to value

Speaker separated UI

High-Quality, Speaker-Separated Audio

  • Supporting upper audio sample rate formats
  • Efficiently capture audio without compromising on quality based on storage limits
  • Dual-channel real-time audio streaming supports clear agent and customer separation

Easy integration UI

Easy Integration

  • IP & SIPREC support for a wide range of telephony environments and codecs
  • Rapid self-configurable on-premise or CCaaS installation
  • Works in parallel to existing call recording solutions with no impact

Key Features

Scalable

Scale to support thousands of users without sacrificing reliability.

Categorized Intelligence

Create triggers, such as churn language, to categorize calls and integrate with associated alerts and reporting.

Dual-Channel Audio

Generate accurate transcriptions from both the customer and the agent to analyze customer experience and agent performance.