CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
CallMiner Capture enables high fidelity speaker separated audio to be accurately transcribed and redacted in real time. Capture works in parallel with legacy call recording systems by enabling stereo for speaker separation with uncompressed audio acquisition at scale, powering quicker and more accurate speech analytics.
Audio captured at high sample rates without compression means organizations can enhance transcription accuracy for speech analytics. Dual channel audio capture allows analytics to parse accurate insight for customer and agent speakers.
Real-time audio capture for thousands of simultaneous calls with sensitive data redaction. Transport Layer Security (TLS) 1.2 encryption with redacted audio, never stored at rest, supports PCI requirements for accurate real-time and post-call speech analytics at scale.
No worrying about redesign or replacements with your existing system. Capture harmoniously co-exists with legacy call recording.
CallMiner Capture works with a wide range of contact center infrastructures and audio codecs. Standards-based IP and SIPREC support make it easy and efficient to acquire high fidelity audio with existing call recording or for organizations that do not currently have a call recorder in place. A self-configurable, premise-based installation enables secure access to audio and transcription data within CallMiner.
Bypass call recording to immediate, secure hosted storage for instantaneous presentation, analytics, and real-time alerting or guidance, regardless of call volume.
Create triggers, such as churn language, to categorize calls and integrate with associated alerts and reporting.
Generate accurate transcriptions from both the customer and the agent to analyze customer experience and agent performance.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.