Effective November 21, 2014
The Information That We Collect About You
Information We Collect Directly From You. We collect information directly from you when you use our Site or Services. The type of information that we collect from you depends on your particular interaction with our Site and our Services, and may include the following: name, email address, postal mailing address, phone number, and any other information that you choose to provide to us. Information We Collect Automatically About You. We automatically collect information about your use of our Site or Services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and or use our Services; and the referring URL, or the webpage that led you to our Site. Please see Cookies and Other Tracking Technologies below for additional information.
Our Use of Your Information
We use your information, including your personal information (collectively, “information”), for the following purposes: To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries, to fulfill your orders, and for other customer services purposes. To tailor the content and information that we may send or display to you, to offer personalized help and instructions, and to otherwise personalize your experiences while using our Site and our Services. To market our own products and services, including, where permitted by applicable law, to send you email about products and services (whether our products and services or those of a third party) that might be of interest to you. From time to time, we may select other companies with information or products we think might be appropriate for you, and send you that information on behalf of that third party. To better understand how users access and use our Site and our Services, both on an aggregated and an individualized basis, to improve our Site and Services, and for other research and analytical purposes. To comply with applicable legal obligations.
Disclosing Your Information
Cookies and Other Tracking Mechanisms
TARGETED ADVERTISING AND AD NETWORKS
Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
Security of My Personal Information
We have implemented reasonable measures to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, deletion and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, mobile device and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen or compromised passwords or for any activity on your account via unauthorized password activity.
We may send marketing communications to you, including information about our products as well as those offered by third parties. If you prefer not to receive promotional email from us, please opt out of our email list using the ‘unsubscribe’ or ‘manage subscriptions’ link included in marketing emails, or let us know by sending us an email with your contact information to email@example.com. Please note that we will continue to communicate with you for service-related issues through email.
Your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personal data may be less stringent than the laws in your country. CallMiner complies with the US-EU and US-Swiss Safe Harbor Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. CallMiner has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page as maintained by the U.S. Department of Commerce, please visit: http://www.export.gov/safeharbor. Any disputes involving Personal Information originating from the European Union (EU) or Switzerland that have not been resolved to your satisfaction through the process and mechanisms described above may be brought to EU Data Protection Authorities for their review.
If you have questions about the privacy aspects of our services or would like to make a complaint, please contact us at firstname.lastname@example.org.
Changes to this Policy
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change, for example, where feasible by highlighting the change on our Site.
Information Collected BY
Our Customers Although this Policy applies only to information collected online, we nevertheless want to be transparent about how we handle information that we process and store on behalf of our customers. CallMiner receives information about individuals through the processing of audio and written consumer interactions with CallMiner’s customers (Customer Personal Information). Processed audio and written consumer interactions are stored in CallMiner’s secure hosting facility and are for the sole retrieval and use by CallMiner’s customers. Customer Personal Information is the confidential information and property of CallMiner’s customers. CallMiner does not use internally, resell or redistribute any Customer Personal Information. CallMiner may transfer customer data that includes Customer Personal Information to a third-party for the purpose of fulfilling contractual obligations with CallMiner’s customer. However any such third-party is required to guarantee the same level of protection of Customer Personal Information and abide by the same standards as CallMiner. CallMiner may also be required to disclose Customer Personal Information as a matter of law or to protect CallMiner’s legal rights. If you have questions regarding your personal information collected by a CallMiner customer which is a part of Customer Personal Information stored by CallMiner, you are encouraged to contact CallMiner’s customer to resolve. In the event you are unsuccessful in resolving the matter directly with CallMiner’s customer or you are unsure how to contact CallMiner’s customer, please send an email to email@example.com and we will assist you directly.