Uncover powerful business insights
with Interaction Analytics
Rather talk to one of our representatives?
Pricing Approach
Time to value with results that scale with your insight to action needs are supported by CallMiner Eureka pricing. Eureka is licensed by volume of interaction data – either call recording hours or text interaction (hour equivalents) – that you analyze. Included training and ongoing support ensure cost effective success.
Get Enterprise-class analytics starting at only a few cents per minute!
Volume discounts reduce pricing to a fraction of a penny per minute!
Enterprise Ready
CallMiner focuses on the Software in Software as a Service. Our software features & subscription pricing are focused on getting you to value quickly without hidden costly service fees.
| Capabilities | CallMiner Eureka | The Other Guys |
|---|---|---|
| Full Transcript on Every Call | Included | $ |
| Onsite Product Training & Online Learning Portal | Included | More $ |
| Analyst Training | Included | Get out your check book |
| Installation/Configuration | Included* | Nope |
| Hosting Fees | Included | Read the fine print |
| PCI Sensitive Data Redaction | Included | Charging extra for compliance? |
| Out-of-the-box Solution Content | Included | Doesn’t exist |
| ROI Playbooks | Included | Don’t ask |
| Access to the Community | Included | Community? |
| Online Category Library (Eureka Xchange) | Included | No such thing |
| Customer Success Director | Included | If you’re lucky |
* Integrations to a single supported data source (call recorder)
Grow with CallMiner Eureka
Pay for What you Need
CallMiner Eureka is the most comprehensive AI-fueled customer engagement analytics solution. Post-call analytics, agent performance feedback, real-time automated monitoring, multichannel support and more are consolidated within an integrated platform. Pay for what you need without redundant charges when adding new capabilities.
CallMiner Eureka offers the flexibility to address your customer interaction analytics needs when you want.
Security demands PCI redaction for call recording? We got that.
Need agent quality scores covering call, chat, email? No problem.
Need call search but not agent feedback? We have you covered.
Cost-Effective Feature Options
- Data Extraction API (Eureka API)
- Call Capture (Recording for Analytics)
- Speaker Separation (for mono recordings)
- Real-Time Processing
- Real-Time Alerting (Eureka Alert)
- Agent Performance Feedback (Eureka Coach)
- Redacted Call Recording Export
- Text Interaction Mining (Chat, Email, Social)
- Additional Language Packages
- Managed Analytics Services (MAS)
- Business Intelligence Analyst (BIA) Certifications
Contact Sales Today for More Information
