Build better with the leader in conversation analytics

Pair technology and existing business models with innovative conversation analytics solutions to create powerful new tools across a broad range of industries, applications, and languages. Partner with a trusted company and integrate easily with your existing business model. We offer the option to incorporate CallMiner into your own platform or sell side-by-side with us.

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CallMiner works with the All-Media speech-to-text transcription engine for speech analytics deployments supported by Allo-Media select language transcription.

Allo-Media provides an AI platform based on call tracking, automatic speech recognition and conversational analysis, to better convert your calls into income. For more information: https://www.allo-media.net/

Alorica, the largest minority-owned BPO, delivers industry-leading digital customer experience solutions with 100,000 employees across 17 countries to support the world's most progressive companies.

Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate, and optimize digital solutions personalized to reach clients’ most desired outcomes now and for the future. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 17 countries worldwide. Learn more at https://www.alorica.com.

Alvaria is a world leader for enterprise customer experience and workforce engagement management solutions.

Alvaria is a global leader delivering optimized customer experience and workforce engagement software and cloud services technology solutions. For more information: https://www.alvaria.com/

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. For more information: https://aws.amazon.com/pm/connect/

Amplified Analytics is a reseller, consulting and training firm, and fully managed service provider of CallMiner Speech Analytics for ALL SIZES of contact centers OEM partner for other resellers.

Amplified Analytics Reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more. For more information: https://www.amplifiedanalytics.ca/

CallMiner works with Automation Anywhere RPA in contact centers to enable behavioral RPA triggers to reduce effort increase agent efficiency.

Automation Anywhere empowers people whose ideas, thought and focus make the companies they work for great. We deliver the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people. For more information: https://www.automationanywhere.com/

Boost.ai integrates with CallMiner to quickly improve chatbot effectiveness and meet customer needs at scale.

Integrating Boost.ai with CallMiner delivers another source of conversational insights to your omnichannel CX analytics program for broader and deeper insights, including new opportunities for automated self-service and business performance improvement beyond the contact center. CallMiner ingests and analyzes Boost.ai chats to identify opportunities to improve customer interactions and meet or exceed their expectations for resolution. For more information: www.boost.ai

Davies Group is a specialist consulting, analytics and professional services group dedicated to transforming customer engagement and CX strategies and operations for major brands globally.

Davies Group is a specialist consulting, analytics and professional services group dedicated to transforming customer engagement and CX strategies and operations for major brands globally. Davies Group has offices across Europe and North America delivering solutions to help organizations realize their customer service vision and increase commercial value from their service operations. Davies Group specialists span service operations, digital, outsourcing, technology, commercial and finance, analytics, recruitment & search, training and L&D. Davies Group includes the CallMiner conversation analytics platform and range of solutions within its portfolio of managed and consulting services. For more information: https://www.embergroup.co.uk/what-we-do/analytics-insight-services/

Etech’s industry-leading technology service, like Etech Insights, provides you with business insights and analytics that transform your interactions.

Etech’s industry-leading technology service, like Etech Insights, provides you with business insights and analytics that transform your interactions. For more information: https://www.etechgs.com/etech-insights/

Five9 is the leading provider of cloud contact center software. Five9’s VoiceStream is now integrated with CallMiner’s Alert offering.

Five9 is the leading provider of cloud contact center software. Five9’s VoiceStream is now integrated with CallMiner’s Alert offering. This joint solution revolutionizes contact center quality and efficiency by leveraging VoiceStream’s real-time audio stream to feed Alert to determine a caller’s intent. For more information visit https://www.five9.com/

Foundever partners with CallMiner to power Foundever Interaction Analytics where Foundever experts configure, manage and provide ongoing tuning to realize actionable insights for their customer.

As a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world’s best-loved brands to design, build and deliver a competitive edge across all customer touchpoints. For more information: https://www.foundever.com/

CallMiner works with Genesys CCaaS to combine audio, email, chat with CallMiner conversation analytics to provide greater customer understanding across channels.

With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. For more information: https://www.genesys.com/

Genii takes advantage of CallMiner interaction analytics for contact center deployments across multiple languages.

Genii is a software service company based in South Africa that develops artificial intelligence (AI) and machine learning solutions for Top 500 companies in the financial services, telecommunications, healthcare, insurance, automotive and retail sectors. For more information: https://www.geniianalytics.com/

Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations.

Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions.

More than contact center expert consulting, Inoria is about enriching the customer experience. For more information: inoria.com

Intelisys, a ScanSource company, is the leading Technology Services Provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud.

Intelisys, a ScanSource company, is the leading Technology Services Provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud. For more Information: https://intelisys.com/

IPI creates intelligent contact centre solutions that deliver exceptional customer experiences.

IPI creates intelligent contact centre solutions that deliver exceptional customer experiences. Founded in 2001, the company has more than 300 customers and support more than four million transactions and 55,000 agents every day. IPI partners with the industry’s leading vendors to provide a complete suite of contact centre solutions, available in the cloud, on-premises, or as a managed service. For more information: https://ipintegration.com/contact-centres/wem/analytics-speech-and-text/

J.Lodge provides integrated solutions that improve the customer-care experience within your contact center.

J.Lodge provides integrated solutions that improve the customer-care experience within your contact center. Using advanced technology like artificial intelligence–driven speech analysis and industry-leading software like MyQuality, our highly educated and experienced agents analyze your contact center interactions to find insights. Our unique employee model and dedication to technology empower our analysts to deliver the best results in the industry. J.Lodge provides managed analytics services for contact centers utilizing CallMiner interaction analytics. For more information: www.jlodge.com

Microsoft Azure Speech to Text with CallMiner Conversation Analytics drives better business decisions while achieving operational efficiency.

Microsoft Azure Speech to Text with CallMiner Conversation Analytics drives better business decisions while achieving operational efficiency. Accurate spoken audio to text transcription combined with the industry’s most powerful conversation analytics platform empower businesses with AI-driven insights derived from the conversations they’re already having with customers, prospects and employees. Learn more here: https://www.microsoft.com/en-us/microsoft-teams/group-chat-software/

NewGo provides omnichannel contact center solutions for organizations located in Chile and Columbia.

NewGo provides omnichannel contact center solutions for organizations located in Chile and Columbia. For more information: https://newgo.cl/

Nuance is a technology pioneer with market leadership in conversational AI and ambient intelligence.

Nuance is a technology pioneer with market leadership in conversational AI and ambient intelligence. For more information: https://www.nuance.com/omni-channel-customer-engagement/technologies/nuance-transcription-engine.html

Nuveto specializes in innovative solutions in the cloud with a focus on raising satisfaction and increase efficiency in customer service.

Nuveto specializes in innovative solutions in the cloud with a focus on raising satisfaction and increase efficiency in customer service. For more information: https://nuveto.com.br/

Oracle CX can take advantage of CallMiner actionable insight for intent, action and emotion from every contact center voice and text-based interaction with automated scoring for CX drivers.

Oracle CX can take advantage of CallMiner actionable insight for intent, action and emotion from every contact center voice and text-based interaction with automated scoring for CX drivers. For more information: https://www.oracle.com/cx/

Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle.

Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. For more information: https://www.provana.com/

CallMiner integrates with Salesforce CRM and WFM data, along with any interactions captured via its platform.

CallMiner integrates with Salesforce CRM and WFM data, along with any interactions captured via its platform. The combination of Salesforce data and CallMiner data provides a 360-degree view of customers across multiple channels. For more information: https://www.salesforce.com/

Tableau helps people see and understand data.

Tableau helps people see and understand data. For more information: https://www.tableau.com/trial/tableau-software

Teleperformance is a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries.

Teleperformance is a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. For more information: https://www.teleperformance.com/

CallMiner works with Twilio for integration of cloud communications across audio and SMS for greater customer understanding and insight.

Twilio is a cloud communications platform that provides building blocks to add messaging, voice, and video in your web and mobile applications. For more information: https://www.twilio.com/go/twilio-brand-sales-1

Zenylitics improves our client’s contact center performance through the application of technology and advanced speech and language analytics.

Zenylitics improves our client’s contact center performance through the application of technology and advanced speech and language analytics. For more information: https://zenlytic.com/about

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Illuminate is the start of some really innovative developments we’re seeing within Eureka. The use of AI to help our analysts with the category building process means we can deliver insights to our clients quicker than ever.

Lee Mostari

Director of Insights & Analytics, Davies Group