Holiday Inn Club Finds Compliance and 4x ROI with CallMiner Call Monitoring

Holiday Inn Club Vacations image

Holiday Inn Club Vacations Realizes 4x ROI in Year One

Holiday Inn Club Vacations was trying to grow and take advantage of opportunities, but they needed help with compliance and making sure they were following compliance requirements for collections. It's was a big task.

With CallMiner, Holiday Inn Club Vacations now has just one person doing 100% of call monitoring to make sure they're in compliance with regulations. They've also been able to more effectively identify trends, hear what owners are telling them, and react at the agent level to their owner's needs.

Within the first year of using CallMiner, Holiday Inn Club Vacations was able to pay for CallMiner 4x over, just using the silence feature, achieving a 5-10x ROI.

Hear more from Holiday Inn Club Vacations:




North America