Coach Product Demo

Improve agent performance through automation

CallMiner Coach aggregates insights from 100% of conversations, identifying effective behavior based on customized automated, manual or hybrid scoring criteria. By deeply understanding agent and customer interactions, supervisors can identify performance trends, target behavior for guidance or reinforcement, and create a persistent culture of improvement.

Explore our Coach demo video to see how scaling your quality monitoring program and focusing on agent experience can benefit your organization. If you have any questions or a desire to see more, we'd be happy to arrange a more personalized demo, tailored to your exact use cases and business needs.