Automate agent performance management through direct feedback
Personalized easy to read performance indicators, display current performance and trend information. Aggregate all key information into a single view.
Contact Center performance feedback is delivered as continuous, plain language alerts and notifications, personalized for each user (individuals or team leaders). Take direct action from feed items.
Call center agents are encouraged to compete beyond just hitting the minimum target. Access to rank data for each metric and key performance driver motivates a competitive culture for high performance.
Individuals can keep an eye on key areas at risk or needing improvement through a personalized list.
“CallMiner is demystifying analytics, making it useful and available in multiple contexts: deep insights for the analysts and managers, and actionable reports for the agents.”