Listen to your customers. Improve your business.
 

Announcements

View our latest News CallMiner Partners with Ultracomms to Add Its Market-Leading Interaction Analytics Solutions to Ultracomms PCI Compliant Cloud Contact Center"

Check out our new CallMiner Community "Engagement Optimization”

Watch for our Latest Webinar “Proactive Customer Service + Interaction Analytics = Customer Service 3.0. Be There Now! ” featuring Martha Brooke the Chief Customer Experience Analyst & Founder of InterAction.

Read our latest blog "Call Center Phone Scripts: Are They a Thing of the Past? " BLOG POST

How contact centers use interaction analytics Take a look at our latest infographic!

CALLMINER IS HIRING! Visit our careers page for more information.

Our Customers & Partners
  • CarMax
  • Amcol Systems
  • Encore Capital
  • British Gas
  • Santander
  • Amazon
  • Vodafone
  • Afni
  • Pershing
  • Contact Point
  • Cleveland Clinic
  • GrubHub
  • Netrada
  • Higher Ed Growth
  • Red Ventures
  • Credit Control
  • Nautilus
  • Phillips & Cohen
  • State Collections

About CallMiner

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.