Why Customer Engagement Analytics?
Elevate the customer experience. Improve agent performance. Communicate via your customer’s preferred
channels. Power your business with custom insights. Optimize outcomes.
Originally built to scale for the largest enterprises and data, CallMiner has expanded its customer engagement software product capabilities to include all channels of customer conversations including calls, chat, email, texts, social media, surveys among other mediums and offers solutions for both large enterprises and smaller contact centers.
“CallMiner took the lead in the category of product satisfaction with an overall average score of 4.50″
Product & Market Report, 2015
“Since implementing CallMiner Eureka, Afni’s sales teams have exceeded goals by 55.4 percent and seen first-call resolution increase by 2.8 percent.”
Implementation Award, 2015
We’ve built strong everlasting relationships with companies around the world. We pride ourselves in providing them with the right analytical tools that will produce results they expect. See our case studies for specifics on the positive impact of our products in your organization.