Listen to your customers. Improve your business.
 

Announcements

Download our latest whitepaper "The Inner Circle Guide to Customer Contact Analytics"

Stop by CallMiner's booth #406 at DCS 2014, Sept 8-11 in Las Vegas!

Watch our latest video showcasing the benefits of full text transcription in speech analytics

Our Customers & Partners
  • Encore Capital
  • CarMax
  • British Gas
  • Santander
  • Amazon
  • Vodafone
  • Afni
  • Pershing
  • Nautilus
  • Contact Point
  • Cleveland Clinic
  • GrubHub
  • Netrada
  • Higher Ed Growth
  • Red Ventures
  • Citrix
  • Yodle
  • Credit Control
  • Phillips & Cohen
  • State Collections

About CallMiner

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.