Listen to your customers. Improve your business.
 

Announcements

How contact centers use interaction analytics - Take a look at our latest infographic!

Watch our latest webinar "Using Analytics to Build a Successful At-Home Agent Program" with a guest speaker from Teleperformance!

Check out the CallMiner booth and cocktail reception at Call Center Week, June 15-17 in Las Vegas, NV!

CALLMINER IS HIRING! Visit our careers page for more information.

Our Customers & Partners
  • Encore Capital
  • CarMax
  • British Gas
  • Santander
  • Amazon
  • Vodafone
  • Afni
  • Pershing
  • Nautilus
  • Contact Point
  • Cleveland Clinic
  • GrubHub
  • Netrada
  • Higher Ed Growth
  • Red Ventures
  • Citrix
  • Yodle
  • Credit Control
  • Phillips & Cohen
  • State Collections

About CallMiner

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.