Whitepaper
Why CallMiner?
See how we help you translate customer insights into business value.
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Solutions
Healthcare organizations with the best patient experiences drive better retention and financial outcomes. Conversation analytics provides the map to get there – including efficiency, quality of care and satisfaction leading to higher reimbursement.
Track patient satisfaction and uncover what’s driving sentiment to better serve patients and increase convenient self-service.
Automatically monitor conversations and provide real-time alerts to effectively route, triage and escalate interactions as needed.
Build a connected patient experience and proactively identify experience issues without relying on solicited sample-based surveys.
Automatically deliver next-best-action alerts in real time to book the right referral, confirm coverage and improve payment outcomes.
Understanding the needs of patients related to services, processes and policies makes it easier to deliver the best experiences.
Keep cash flow strong and costs down, maintaining healthy margins.
Real-time feedback and guidance for agents to attend patients and even save lives.
CallMiner helps us ensure our patients aren’t encountering unnecessary hurdles and are getting what they need.
Contact Center Director, Kelsey-Seybold Clinic
CallMiner lets us enable our agents with real-time guidance to draw attention to what’s actually happening. This helps us encourage and drive active listening skills, while also guiding the agent to take appropriate action.
Contact Center Director, Kelsey-Seybold Clinic
This is the number one thing we wanted; something automated to understand the patient experience in a faster and more accurate way. Before CallMiner, we were doing patient surveys and manual quality assessments, and that just doesn’t offer the same level of actionable insights.
Contact Center Director, Kelsey-Seybold Clinic
