Whitepaper
Why CallMiner?
See how we help you translate customer insights into business value.
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Solutions
Harness AI and ML to reduce survey analysis effort and capture new sources of customer feedback. Better manage brand sentiment, stay ahead of crises, improve campaign effectiveness, and understand brand perceptions.
Go beyond surveys to monitor 100% of omnichannel customer interactions and track changing sentiment in-the-moment. Detect drivers of sentiment and proactively address early warning signs before they become brand emergencies.
Uncover top trends, topics and market responses, or surface compelling user-generated content to inspire campaign ideas. Capture authentic customer feedback to better understand drivers of campaign effectiveness and agilely make strategic improvements.
Use advanced AI to reduce survey analysis and extract brand insights from new feedback sources, such as contact center conversations, social and reviews. Intelligently survey customers based what they've expressed instead of operational or behavioral data.
Improve survey targeting and rapidly analyze survey responses with advanced AI.
Increase the power of your brand experience and intelligence strategy with in-the-moment insights into what customers say and feel about your company.
Combine customer conversation, brand survey, behavioral, segmentation, and operational data for a complete view of customer and brand fidelity.
We kicked off the program with our customer care division, and expanded globally to supply chain, product, marketing and other departments.
Director of customer care innovation, Radial
