Enhanced AI Module

Reduce effort required to unlock meaningful insights with AI-powered capabilities

CallMiner’s Enhanced AI Module equips analysts with AI-driven tools like automatic category creation, contact summarization, natural-language discovery and trend identification – uncovering hidden insights, boosting productivity and enhancing experience.

AI Assist illustration Related Highlights

An AI-productivity boost that fuels smarter business decisions

AI Assist screenshot

AI Assist transforms how users uncover insights from customer conversations

AI Assist provides natural language discovery to access critical business insights rapidly. Generative categories enable users to create query statements that dissect conversations and generative insights reveal hidden trends, risks, and opportunities – empowering better business decisions.

Maximum insight with minimal effort

AI Assist screenshot categories

Improve discovery through AI + human collaboration

  • Interact with data through natural language discovery to uncover insights that might otherwise be missed
  • Access AI-generated insights and visualizations, such as automatic category creation, to gain a deeper understanding of customer interactions
  • Gain customer insights without deep expertise, using AI to quickly build custom categories for better decision-making

CallMiner Analyze sematic search

Accelerate time to insight

  • Automatically classify, search, and summarize customer interactions using AI
  • Extract meaningful insights quickly, reducing complexity and manual effort
  • Focus on what matters: your customers and your business

AI contact summarization

Relieve agents and analysts of work effort

  • Reduce manual tasks to streamline agent workflows
  • Deliver actionable insights, such as trend identification, to support better decision-making
  • Generate immediate interaction summaries to reduce agents' cognitive load and improve response efficiency

Key Features

AI Assist

A single, comprehensive place to access all critical business insights. Quickly build custom categories, reveal hidden trends, risks, and opportunities for proactive decision-making.

AI Classifiers

Model-driven labels powered by AI accelerate time to intelligence across languages. Includes 25 out-of-the-box classifiers.

Semantic Search (v2)

Reduces the need for product expertise by revealing insights based on natural language searches across languages.

Contact Summarization

Contact summarization supports any language that can be transcribed, offering extensive flexibility and global applicability.