CallMiner is the Leader!

The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023

Forrester Wave CI:CS

CallMiner has been named the Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023, which evaluates 11 vendors across 32 criteria related to current offering, strategy, and market presence.

View your complimentary copy of the report to learn why "CallMiner has been a powerhouse in conversation analytics for decades... [with a] product vision and roadmap that are laser-focused on empowering its mature operations clients to drive customer-centered enhancements through an incremental and adaptable evolution of traditional contact center programs."

In this report, you’ll learn:

  • Key market trends transforming the CICS landscape
  • How to evaluate CICS providers
  • Why CallMiner received the top score in the current offering category and the strategy category, receiving top scores in automated and hybrid quality scoring, compliance, vision, roadmap, pricing flexibility and transparency, and more.

Forrester Wave CI:CS
CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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