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5 examples of AI in the contact center

Artificial intelligence (AI) has been transforming the way contact centers operate, delivering tailored customer service to customers. Read about 5 ex...

Your complete guide to customer journey analytics

Customer journey analytics provides insight into how customers interact with brands across multiple touchpoints. Read this blog to learn why customer ...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Improving patient experience with contact center excellence

Delivering exceptional patient care is as important as ever in today’s healthcare landscape. Explore challenges & opportunities in how healthcare cont...

Call center technology trends & best practices for 2025

The future of the call center is exciting, with more opportunities than ever to meet rising customer expectations with AI. Read this blog for 2025 cal...

Using AI to improve customer experience

One of AI's most prominent uses is in customer service, handling tasks like training agents, summarizing customer interactions, and more. Read this bl...

CallMiner Product Innovation Series: Q4 2024

CallMiner's, Bruce McMahon, shares key product updates from Q4 2024. New AI capabilities, including CallMiner AI Assist, add to the long list of AI ad...

10 ways to transform your enterprise with conversation intelligence

Conversation intelligence unlocks the hidden value within contact centers, transforming them from cost centers to essential drivers of business growth...

How AI is reshaping the BPO business model

For the BPO industry, there’s a seismic shift underway. Traditionally seen as cost centers, BPOs are now leveraging AI to transform into strategic val...

CallMiner’s 2024 CX Landscape Report highlights AI’s shift from hype to strategic execution

CallMiner's 2024 CX Landscape Report makes one thing clear — organizations are becoming more intentional and strategic about their use of AI to drive ...

Achieve contact center success with real-time agent guidance

Read this blog to learn how real-time agent guidance, leveraging natural language processing and other AI technologies, can give agents customer-focus...

Creating a cohesive omnichannel customer support experience

Technology allows for businesses to offer numerous contact methods to customers. Omnichannel customer support creates a bridge between each support ch...

Workforce engagement management: Strategies, tools & best practices

Read this blog to learn about workforce engagement management, which is a set of tools that help organizations improve employee satisfaction, producti...

How to uncover customer insights with data mining software

Read this blog to learn how data mining software can help businesses learn more about their customers and gather insights to shape the future of their...

The importance of brand experience in contact centers

Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection betwee...

CallMiner named a Leader in Real-Time Revenue Execution Platforms

Forrester Research has named CallMiner a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report.

How to harness customer insights in the age of information overload

Most companies still grapple with how to effectively collect and use customer data. This blog offers tips for cutting through the noise and use insigh...

Consumer Duty – How can contact centres help to comply?

Consumer Duty requirements were launched by the UK’s FCA in June 2023 and represent legally binding regulation for financial services. But what does t...

How to improve customer satisfaction in 2024 & beyond

Today's companies face a variety of challenges in maintaining customer satisfaction. This blog why it's important, how to improve customer satisfactio...

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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